Customer Support
Shipping & Delivery
We do delivery Island wide. (Sri Lanka only) You can select store pickup free of charge for quick and easy way or select suitable delivery options of below
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Document Delivery - Colombo CL
2-3 business days delivery lead time.
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Document Delivery - Outstation
3-7 business days delivery lead time
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Package Delivery - Colombo CL
2-3 business days delivery lead time.
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Package Delivery - Outstation
3-7 business days delivery lead time
What are the Documents and package?
Documents:
1 to 5 Greeting Cards or Invitations
Packages:
more than 5 Greeting cards or Invitations , and all other products available in our store.
During the order placement process, you will be given above delivery options to select. Shipping cost will be added based on the delivery option selected.
Returns & Refund
If you’re looking to return or exchange your order for whatever reason, we're here to help! Please refer below instructions,
If the products are defective, damaged during delivery contact us within 24 hours by email or chat with the Image of damage product. We will refund the purchase prices or exchange the products, subject to the following conditions
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Items must be with tags still on, original packaging, original condition. Returned items must have no visible signs of wear or use
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If the products are defective, damaged during delivery contact us within 24 hours by email or chat with the Image of damage product. The defective, damaged products should be return within the two business day.
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Refunds will not include the cost of delivery
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Store pickup items cannot be returned or exchanged. Customer should responsible for check the product quality before pickup.
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non-returnable, non-exchangeable tagged items not allowed for returnable or exchange
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Discounted items are final and cannot be returned or exchanged
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It will takes 5-7 business days to receive your refund.
Tracking Your Order
You can track the status of product processing via mobile app chat box status or we provide the status by email notification. After the delivery done, if curior service available the tracking number you will be notifying the details for tracking your product.
100% Secure Payments
If you wish to purchase you may be asked by us to supply certain information relevant to your purchase, including, without limitation, credit card number, expiration date, billing address, and shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MEANS USED BY YOU OR THROUGH YOUR ACCOUNT FOR ANY SUCH PURCHASE. You acknowledge that any such information will be treated by us in accordance with our Privacy Policy. You grant us the right to provide such information to third parties in order to facilitate the completion of transactions initiated by you or on your behalf through the Services. Verification of information may be required prior to acceptance of any order through the Services.
Privacy Policy
When you purchase our products from the website, you may be asked for personally identifiable information such as your name, address, email address, credit or debit card details, telephone number. We use personal information to process your purchase requests, provide access to privileged areas of the website, send out newsletters, personalize your visit to our website, personalize your use of our products, and enable us to improve the products we offer. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites.